Participant Information Platform
Race to the Tower 2021
EVENT POSTPONEMENT: YOUR OPTIONS EXPLAINED
We are automatically deferring all registrations to June 2022 (date to be finalised) event at no cost. If you do not want to join us on that date, you can find further details around options available to you below, including information for charity participants.
CHARITY PARTICIPANTS
We are in contact with all our charity partners, including non-partner charities. We have asked them to let us know by the end of March 2021 if they would like to continue their partnership with us and the part-funding of your place in 2022. If your charity decides not to continue with us, we will be in touch directly to let you know your options.
TRAIL SERIES LOYALTY SCHEME
Hat Trick Hoodie
If Race to the Tower was your third different Threshold Trail Series event and you were due to be rewarded a Hat Trick Hoodie, we will still be able to honour this promotion as long as you choose to transfer to another Threshold Trail Series event in 2021 or if you choose to defer your place to Race to the Tower 2022.
However, if you decide to cancel your place and claim a refund, we will no longer be able to offer you the loyalty Hoodie. In this instance, we will refund any postage and packaging that you have paid.
Clean Sweep T-shirt
We are pleased to tell you that we have now revised the Clean Sweep loyalty T-shirt offer to now include taking part in the following events: Race to the King, HEINEKEN Race to the Castle and Dixons Carphone Race to the Stones. If you are still taking part in all three events, we will continue to reward your loyalty T-shirt.
Please see further details here on loyalty terms and conditions.
The options available to you
1. TRANSFER YOUR PLACE TO ANOTHER TRAIL SERIES EVENT IN 2021
We would very much like to welcome you on another one of our Threshold Trail Series events this year. We will be waiving the transfer administration fee.
- To request to change to another event and package:
- Fill in this Form
- We will process your request within 7 working days.
- Additional extras will not be transferred over and will need to be repurchased.
Below is a table of which events currently have availability, this is subject to change. Please note, where a package is more expensive you will need to pay the difference. If the package is lower in price, we will issue a refund for the difference.
Our other Threshold Trail Series events are selling fast, some packages below are already sold out and some others only have 5% remaining capacity. We’d encourage anyone wishing to secure a place at another Threshold Trail Series event to complete their transfer request as soon as possible.
| EVENT | RACE TO THE KING | HEINEKEN RACE TO THE CASTLE | DIXONS CARPHONE RACE TO THE STONES |
| Date | 19-20 June | 26-27 June | 10-11 July |
| Non-stop | £134.00 | £134.00 | £149.00 |
| Weekender | £204.00 | SOLD OUT | SOLD OUT |
| Weekender excl. camping | £114.00 | £114.00 | £134.00 |
| Day 1 only | £79.00 | £79.00 | £84.00 |
| Day 1 incl. camping | £154.00 | SOLD OUT | SOLD OUT |
| Day 2 only | £79.00 | £79.00 | £84.00 |
| Day 2 incl. camping | £154.00 | SOLD OUT | SOLD OUT |
2. JOIN POSTPONED EVENT IN 2022
We will automatically defer all places to the same event and package in 2022. If you can make it along, we would love to have you there and this will be a massive help for us as a business.
- We have reserved a place for you in the 2022 event however we need you to complete the 2022 registration form so that we can capture the most up to date details for yourself. This will be shared at the end of August.
- We will automatically refund any extras that you have purchased, such as merchandise by 16th April 2021.
- For iTabs, a credit note will be issued which can be redeemed against any global event. You will automatically receive this credit shortly after the 16th April 2021.
3. REFUND
As the event being postponed due to COVID-19, we are able to offer 100% refund of your entry fee (less booking fee) to participants if you are no longer able to join us.
- To claim your refund:
- Fill in this Form
- We will issue a refund within 3 weeks.
- Deadline to claim your refund: 4th July 2021
- After this deadline, refunds cannot be processed.
Additional purchases managed by Threshold, such as merchandise, will be fully refunded. Please see below for 3rd party purchases:
- GPS trackers: fully refundable. Please contact Open Tracking directly on: talkto@opentracking.co.uk
- iTabs: credit note issued which can be redeemed against any global event. You will automatically receive this credit shortly after the 16th April 2021
4. TRANSFER YOU PLACE TO ANOTHER EVENT / PACKAGE OR FRIEND IN 2022
If you can’t make those dates, we’re waiving any event and participant transfer administration fees until 31st December 2021 so you can transfer to another one of the Threshold Trail Series at no cost or transfer your place to a friend.
If this is the option for you, there is no action needed now. We will be in touch with how to do this when the 2022 events go on sale later this year.
Additional FAQs
Am I automatically registered for the new date in 2022?
No you are not. We have reserved a place for you in the 2022 event however we need you to complete the 2022 registration form so that we can capture the most up to date details for yourself.
We will send a link for you to complete the 2022 registration form at the end of August 2021.
Will my extras roll over to 2022?
No, any additional extras such as merchandise will be refunded after 16th April 2021and you will need to repurchase them when you complete the 2022 registration form.
If you purchased an iTab, you will receive a credit note for this after 16th April 2021 which can be used against any future Threshold event or global event that iTabs are partnered with.
Can I transfer my place to another event, package or friend in 2022?
Yes, you can change to another event or package in 2022. We will be in touch with the process of how to this when the 2022 registration forms are live.
We will waive the associated administration fees for this up until 31st December 2021.
I purchased registration insurance with Active Refunds, will this roll over to 2022?
Unfortunately not. The registration insurance will expire on the date of the original event (4-5 June 2021).
Unfortunately it’s not possible to re-purchase the insurance for the new date.
You can claim a refund of the premium that you paid by contacting Active Refunds directly on support@active.com
