SAFE AND SECURE IN 2022
The latest news regarding COVID-19
Threshold Trail Series 2022 – COVID-19
After a challenging year for the Mass Participation Events Industry we were incredibly grateful to welcome runners, joggers and walkers back onto the Threshold Trail Series in 2021.
Throughout the series we incorporated a number of measures to reduce the risk of spread of COVID-19 amongst participants, crew and spectators. As we approach the launch of the Threshold Trail Series 2022, we wanted to let you know that we will be continuing to assess whether social distancing measures will be required on events taking place next summer. At this stage, it is clearly too early to tell what will be required next year, but we will continue to keep all participants informed as we build up to the events.
For those who took part in 2021, we offered a COVID-19 refund policy, and we are pleased to say that a similar policy will be retained for 2022. The full details of this policy will be published in our terms and conditions when we launch next year’s events.
COVID-19 FAQS
WHAT MEASURES ARE YOU PUTTING IN PLACE TO MITIGATE COVID-19?
We take your safety on event very seriously and we will ensure that we adhere to all Government and WHO guidelines at the time of the event.
We will continue to work closely with industry and COVID-19 Health and Safety experts to maximise the chances of the events continuing as planned. We will be continuing to assess whether social distancing measures will be required on events taking place next summer. At this stage, it is clearly too early to tell what will be required next year, but we will continue to keep all participants informed as we build up to the events.
What if the event can't go ahead or is changed due to COVID-19?
For 2022, if the event can’t go ahead or the date is changed due to COVID-19, we are able to commit to giving a full refund on your entry fee paid to date (less the Booking Fees), and any additional extras purchased and not received.
Please read the Terms and Conditions relating to the event for further information.
What if I can't attend due to needing to self-isolate or being in a government imposed local/international lockdown?
If you are unable to attend the event because you are subject to a legal requirement that prevents the you from attending the event (such as quarantine or self isolating), related to Covid- 19, we will waive the Participant Transfer Fee, Event Transfer Fee or the Deferral Fee.
You must notify the us via email by the time that registration commences on the live event, and you may be required to provide evidence of that the Covid-19 pandemic is preventing your attendance.
Please read the Terms and Conditions relating to the event for further information.
What if I have already paid my deferral fee and the event can’t go ahead due to COVID-19?
If you have already paid your Deferral Fee and the event can’t go ahead due to COVID-19 and is rolled to a new date that you can do / to the following year, we will refund this fee.
If I don’t purchase Active Refunds registration insurance during registration, will I still be entitled to a refund if the event is changes date / is cancelled due to COVID-19?
Yes, all participants, regardless of whether you have purchased registration insurance or not, are entitled to a 100% refund of their Entry Fee if the event date is changed or cancelled due to COVID-19.
Does my Active Refunds registration insurance roll to the new event date?
Unfortunately not, your Active Refunds registration insurance is only valid for the original event date that it was purchased for.
We would recommend contacting Active Refunds directly to see if they can refund the premium that you paid on support@active.com.
